Shipping policy
All goods are shipped using our sensitive freight partners, with all care being taken to package and deliver your new fireclay sink, English tapware or accessories in perfect condition.
It is usual for a call to be made by our freight partners to ensure you are home at the time of delivery or request permission to leave the goods at the nominated address. Due to the nature of our partners contracting arrangements with third parties, we can not guarantee that this will happen, nor directly control the time or date of product fulfilment. All requests for specific dated deliveries will be made and endeavours to ensure fulfilment date requests are met, and it is usual for requested delivery dates to be aligned, due to the nature of our freight partners businesses we can not however be held responsible for any deviation from a requested delivery date, once goods have left our warehouse. All freighting enquiries are handled promptly by our customer service department who can be contacted directly at 1300 991 945.
Unpacking your Farmhouse Sink
Care must be taken when unpacking your sink. Do not use any sharp objects such as razors or knives to cut away the packaging. Use rounded edged scissors if you must. Once un-packed you may then move your sink into position.
In the unlikely event that you have discovered an imperfection the following steps must be followed.
- Any damage must be reported in writing within 24 hours of signed receipt of sink, we can not be held responsible for any damage that is reported outside of this period.
- Photos of any damage must be sent by e-mail to salesau@farmhousesinks.com so that we can substantiate any damage claim, and determine the most efficient and best method of rectification.